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Trip Singapore Reviews

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Overall Rating

4.5
9 Reviews
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About Trip Singapore

Sg.trip.com is a comprehensive travel service platform that offers a wide range of products and services. It provides booking services for flights, hotels, train tickets, car rentals, and attractions & tours. The platform boasts over 1.2 million hotels in more than 200 countries, and customers can book flights to over 5,000 destinations worldwide. In addition to these, Sg.trip.com also offers gift cards and insurance services. The platform is known for its 24/7 customer service and provides a service guarantee to protect bookings against unexpected issues. For a more personalized experience, customers can download the Sg.trip.com app for easy booking management and in-app calls. The platform also features Trip.com Rewards for loyal customers and regularly offers deals and promotions. It's worth noting that the platform is operated by Trip.com Travel Singapore Pte. Ltd. and holds a travel license.

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Trip Singapore Customer Reviews (9)

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Keira Todd
Keira Todd
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Feb 11, 2023
Zachary Mistry
Zachary Mistry
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Feb 11, 2023
Leanne Juarez
Leanne Juarez
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Feb 9, 2023
Zachary Edwards
Zachary Edwards
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Feb 9, 2023
Simone Bach
Simone Bach
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Feb 9, 2023
Leonard Wiles
Leonard Wiles
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Feb 8, 2023
Joseph Ashby
Joseph Ashby
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Feb 7, 2023
Mostafa De Beer
Mostafa De Beer
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Feb 6, 2023
Yazmín Quintanilla
Yazmín Quintanilla
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Feb 6, 2023

Trip Singapore Customer’s Q&A

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Trip Singapore FAQs

FAQ

About Sg.trip.com Popular Products and Services?

Sg.trip.com is a part of the Trip.com Group, a leading online travel agency. It offers an extensive network of hotels with more than 1.4 million options in 200 countries and regions. The far-reaching flight network includes over 2 million individual flight routes connecting more than 5,000 cities around the globe. In addition to these, Trip.com also provides other travel products and 24/7 customer service. The website is operated by Trip.com Travel Singapore Pte. Ltd., a Singapore entity. They also customise and promote a range of travel products, itineraries, and experiences tailored to different types of travellers, including Free and Independent Travellers (FITs), leisure groups, as well as corporate and MICE (Meetings, Incentives, Conferences & Exhibitions) visitors. They also offer popular flights from various cities and featured hotel destinations in various countries. They also provide guides for popular attractions and airlines.

FAQ

About Sg.trip.com Prices and Cost?

Sg.trip.com is a platform where users can book flights, hotels, and train tickets. It offers a wide range of services, including car rentals, airport transfers, and cruises. The site also provides information about various destinations and attractions. It has partnerships with over 680 international airlines and covers more than 40 countries. Users can find cheap flights and compare prices from thousands of different airlines to destinations all over the world. The platform also offers exclusive discounts and Trip Coins to its members, which can be used like cash for bookings. For a trip to Singapore, the average cost for two people for a one-week trip is around $4,800, which includes accommodation, flight, food, drink, activities, and transportation. The average accommodation cost is $100 per night, the average flight cost is $1,300 per person, and food, drink, and activities cost around $100 per person per day. Transportation costs total around $100. Please note that these are average costs and actual prices may vary.

FAQ

About Sg.trip.com Payment Method?

Sg.trip.com, a popular travel booking platform, offers various payment methods. The dominant forces in China's mobile payment landscape are WeChat, developed by Tencent, and Alipay, a product of Alibaba. These two giants dominate the market, becoming integral to the Chinese economy. Alipay, locally referred to as Zhifubao, is integrated with other widely used applications like Didi for ride-hailing and Taobao, China's leading online retail platform. Conversely, WeChat, known as Weixin locally, is not only a digital wallet but also serves as a social media platform, communication tool, and entertainment center with mini programs ranging from branded services to travel health codes. In 2024, WeChat Pay is made accessible to tourists in China, allowing them to make payments across a vast range of services and merchants. By linking their international Visa cards to their WeChat account, visitors can seamlessly transact in the country's predominantly cashless society. Traditional payment methods are also available, but they are now primarily used by the older generation and in rural areas where digital infrastructure is less developed. It's important to note that after successful payment is confirmed and tickets are issued, Sg.trip.com will do its utmost to guarantee your trip. If a customer fails to board the train due to Sg.trip.com’s or one of their supplier’s fault, Sg.trip.com will do everything it can to solve the problem and cover any associated costs actually incurred in resolving the situation. For any further assistance, Sg.trip.com provides 24/7 customer service through phone, email, and online chat. Please note that this information is subject to change and it's always best to check the latest information on the Sg.trip.com website.

FAQ

Sg.trip.com Return Policy?

Trip.com offers a Customer Service Guarantee. This includes a Special Circumstance Cancellation Service Guarantee where every effort is made to assist the user in negotiating the cancellation of their trip. If a user is unable to travel due to unforeseeable medical conditions, they should provide all supporting documents within one week of submitting their cancellation request.

In addition, Trip.com provides 24/7 emergency service to ensure the trip goes smoothly. If the user experiences a loss of baggage or ID during the trip, or their trip is affected by accident or illness, assistance is provided.

Trip.com practices a policy of providing advance compensation for all its businesses. Any complaints raised by users are investigated and, if it is verified that Trip.com is at fault, compensation is provided in advance.

For hotel bookings, there is a compensation policy where up to 3x the first night's room fee is provided when your booking is changed after confirmation. If there are no rooms on arrival, Trip.com works with the hotel to arrange a room of the same or higher standard as the original booked room. If this is not possible, a booking at a nearby hotel of the same standard is arranged. The difference in cost is compensated up to a limit of three times the price of the first night's room fee for the original booking.

For flight bookings, users are advised to contact Trip.com immediately if they run into any problems. If users make their own arrangements without contacting Trip.com, or choose not to take a solution provided by Trip.com, they forfeit their rights under Trip.com’s Flight Price Guarantee and Booking Guarantee.

As for shipping, no specific shipping policy was found. However, given the nature of the services provided by Trip.com, which are primarily digital (e.g., booking confirmations), a traditional shipping policy may not be applicable.

Please note that all these policies are subject to change and it is always a good idea to check the latest on the official website.

FAQ

What are the key features of Sg.trip.com?

Sg.trip.com is a part of the Trip.com Group, a NASDAQ listed company since 2003 with over 45,100 employees and over 400 million members, making it one of the leading online travel agencies in the world. It offers more than 1.4 million hotels in 200 countries and regions, and an extensive flight network with over 2 million individual flight routes connecting more than 5,000 cities around the globe.

One of the key features of Sg.trip.com is Trip Moments. This feature allows users to capture and share their most cherished travel memories and earn exclusive travel rewards. It is a community where users can connect with like-minded globetrotters, draw inspiration from their journeys, and leave a trail of unforgettable moments for others to explore. Users can download the Trip.com App, create their profile, explore Trip Moments, share their own Trip Moments, connect and engage with other travellers, and join campaigns to earn rewards.

In addition, Sg.trip.com provides 24/7 customer service, making it a trusted trip companion for many travellers. It is operated by Trip.com Travel Singapore Pte. Ltd., a Singapore entity, and is licensed under the Travel Agents Act of Singapore.

FAQ

How can I book a hotel or flight on Sg.trip.com?

To book a hotel or flight on Sg.trip.com, follow these steps:

  1. Download the Trip.com App for the best hotel discounts and flight deals.
  2. Enroll in the Trip.com Rewards Program to earn and redeem Trip Coins. Every 100 Trip Coins are approximately equal to $1 (SGD $1.35) and can be used like cash during transactions.
  3. Stay updated with Trip.com Hotel Promotions. Every month, Trip.com collaborates with major banks and partners to roll out irresistible hotel promotions. Utilize promotion codes to maximize savings.
  4. Compare Prices & Features of Different Hotels. Don't limit yourself to a specific hotel chain. Explore and compare prices of various hotels in your desired location on Trip.com's hotel page.
  5. Research in Incognito Mode. When looking for cheap flights or hotel deals, browse in incognito or private mode. This practice prevents flight and hotel prices from being influenced by your previous searches.
  6. Consider Booking Single Rooms for Group Travel. When traveling with a group, booking individual rooms can cater to different preferences within the group.

Remember, the site offers over 1,200,000 hotels in more than 200 countries and flights to over 5,000 destinations worldwide. It provides 24/7 Customer Service for any assistance needed. Happy booking!

FAQ

What are the popular destinations on Sg.trip.com?

On Sg.trip.com, popular hotel destinations include Langkawi, Singapore, Shanghai, Chongqing, Osaka, Phuket, Hong Kong, Da Nang, Melaka, and Desaru. For flights, popular destinations from Singapore are Madurai, Manila, Okinawa, Osaka, Kuala Lumpur, Surabaya, Penang, Tokyo, Jeju, Chennai, Ipoh, Iloilo City, London, Suzhou, Ho Chi Minh City, Koh Samui, Kota Kinabalu, Shanghai, Colombo, and Siem Reap. There are also popular attractions like Gardens by the Bay, Singapore Zoo, Universal Studios Singapore, Singapore Flyer, Night Safari, SEA Aquarium, ArtScience Museum, and Singapore Cable Car. In Singapore, recommended areas to stay include Marina Bay, Orchard Road, Clarke Quay, Chinatown, and Sentosa Island. These areas offer easy access to attractions, restaurants, and shopping areas. Top attractions in Singapore include Sentosa, Universal Studios Singapore, Gardens by the Bay, Marina Bay Sands, Sands SkyPark, S.E.A. Aquarium, Night Safari, and River Wonders.

FAQ

Why was my booking at Trip Singapore canceled?

There are many reasons why a booking may be canceled, such as a guest canceling the booking or the hotel being requisitioned by the government. If your booking has been canceled, please check with Trip.com's customer service team for more information.
FAQ

Can I cancel my ticket due to illness through Trip Singapore?

If you've already checked in or selected your seat, you'll need to first cancel the check-in/seat selection using the same channel. Once you've done that, you can submit a change or cancellation request.
FAQ

What is Trip Singapore Flexibooking?

Flexibooking is a policy from Trip.com that provides peace of mind for travelers. If you meet the requirements for Flexibooking, you can enjoy flexible change and cancellation policies for your booking. This allows you to make plans in advance without worrying about unforeseen changes.

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